FAQ

Q: Are you licensed, insured, and bonded?

Yes. Student Cleaners is licensed, insured, and bonded. We can provide proof of worker’s compensation and insurance if necessary.

Q: Do you provide the necessary supplies?

Yes. When it comes to cleaning, we bring everything needed to get the job done. However, if you prefer we can use your products or vacuum.

Q: Do you offer eco-friendly cleaning products?

Yes. We provide eco-friendly products, we ask that you let us know upon booking to refrain from using any polishes or over cleaner that do not fall under our green category.

Q: What areas do you service?

We currently service the greater Victoria area. We also service Colwood, Sook, Sidney, Saanich, Metchosin, Langford, and View Royal. If you do not see your location and you live within 30km of Victoria give Student Cleaners a Call.

Q: How do I pay?

You can leave a cheque made out to Student Cleaners. If you are not home at the time of payment we can invoice you. We also accept credit cards!  We require a credit card to hold an appointment.

Q: What happens if I am unhappy with the cleaning?

If something was not done on the checklist, or if it was done poorly, we are more than happy to send the crew back to fix their mistakes free of charge. We aim for 100% customer satisfaction– all day, every day.

Q: How do I get started?

Visit the Contact page on our site, email us at hello@studentcleaners.biz, or call 778-430-0303. Someone from Student Cleaners will get in touch with you as soon as possible! We are available to meet you beforehand to do a walkthrough or immediately schedule a cleaning.

Q: What should I prepare before the cleaning team arrives?

Before the crew arrives, we ask that you pick up any personal items so that more energy can be spent cleaning.

Q: Do I have to be home upon arrival or during cleaning?

You can choose to be home to let them in and then come back towards the end, stay during the entire cleaning, or leave a key and not come home at all. It’s totally up to you and what you are comfortable with!

Q: Do you straighten-up and organize, toys,  papers, desk, blankets, ect?

That is up to you. We love to help keep things feeling organized and tidy so, please let us know before arriving if there are areas that you would rather just a light dusting.

Is your question not listed?

Contact us! Chances are we can do it! Email hello@studentcleaners.biz or call 778-430-0303 for more info.

Call us!

Our Service Area

Give us a call or email and we’d love to answer any questions and get you booked in right away

Give us a call at

778-430-0303

  • Victoria Cleaning Service
  • Colwood Cleaning Service
  • Sooke Cleaning Service
  • Sidney Cleaning Service
  • Central Saanich Cleaning Service
  • Oak Bay Cleaning Service
  • Saanich Valley Cleaning Service
  • View Royal Cleaning Service
  • Esquimalt Cleaning Service
  • Royal Oak Cleaning Service
  • Cordova Bay Cleaning Service
  • Brentwood Bay Cleaning Service
  • Saanichton Cleaning Service
  • Metchosin Cleaning Service